TERMS & CONDITIONS
We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the Cancellation Policy. All deposits are non-refundable. This includes make-up appointments and lessons.
To cancel or change an appointment, a minimum of 24 hours notice is required. As all deposits are non-refundable you can carry over the appointment to a date within 4 weeks of the original booking. This is subject to availability. Cancellations made within 24 hours of an appointment will result in a lost deposit.
EXCHANGES & REFUNDS
If you are unhappy or change your mind about your order/purchase, you may exchange it within 7 days of buying, or we can issue a credit note to last 6 months to spend in the studio. Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Rebecca McGriskin Make-Up Studio. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Postage charges will not be refunded or credited, and you will need to post back at your own expense.
Available for appointments, lessons and products. Gift vouchers are non-refundable and must be produced at the time of your appointment/purchase. Gift vouchers are valid for 6 months from the date of purchase and cannot be extended. Gift vouchers can only be redeemed in the studio.
Redeemable against one appointment or one lesson only. Discount cards are not redeemable for cash. Discount cards must be produced at the time of your appointment or lesson. Discount cards can only be redeemed in the studio.
Available for appointments only. Stamps can only be collected against appointments with a valid reward card. Once you've collected five stamps you'll receive your sixth appointment free of charge. Please note this does not include false eyelashes.
Our prices are subject to change without notice.
Please arrive on time for all appointments. Late arrival may result in a shortened appointment time which will be charged at full price or your appointment maybe cancelled.
Orders are processed within 24 hours, with exception to those placed on the weekend which will be processed on Mondays. Orders placed during a period when the salon is closed will be processed on the next working day. All orders are posted 2nd class by Royal Mail and delivery is expected in 3-5 working days.
Rebecca McGriskin Make-Up Studio endeavours to treat all its clients appropriately and fairly. If however you are unhappy with a service you are entitled to submit a complaint. In the first instance if you have a grievance you must make our studio manager aware of your complaint so that they can deal with it appropriately on the day. We encourage any client who is unhappy with a service provided to alert a member of staff while still in the studio. Failure to do so may result in our inability to resolve your complaint.