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TERMS & CONDITIONS

 

DEPOSITS

We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the cancellation policy. All deposits are non-refundable and non-transferrable - this includes make-up appointments, make-up lessons, wedding appointments and lash extension appointments.


CANCELLATIONS

To cancel or change an appointment a minimum of 24 hours notice is required. If an appointment is cancelled a refund of the deposit is not permitted and the deposit can not be transferred to another appointment.

 

LATE ARRIVALS
Please be aware appointment times are set to keep the Studio running smoothly. Late arrival by 10 minutes or more may result in a shortened appointment (eyes, brows and lashes only or base only) which will be charged at full price, or your appointment may be cancelled and you will not be refunded your deposit or able to transfer it to another appointment.

NO-SHOWS
If you do not attend or cancel your appointment without notice two or more times, this may result in the suspension of booking again with the Studio.

ATTENDING YOUR APPOINTMENT
Please arrive at your make-up appointment with no make-up on. Removal of any make-up will cut into your appointment time and could affect the final result.

Please arrive at your lash extension appointment with no make-up or oil and cream products on and around your eyes. Removal of any make-up will cut into your appointment time and could affect the final result. Please do not apply any creams or oils on or around your eyes on the day of your appointment and ensure your lashes are completely dry as this will cause the lashes to fall out faster.

If a chemical process such as lash lifting has been carried out in the last 10 weeks on your eyelashes, please do not book a lash extension appointment.

LASH EXTENSION PATCH TEST

You must book a patch test if you've had a previous allergic reaction or sensitivity to lash extensions, if you're pregnant, if you're a new lash extension client of Rebecca McGriskin Make-Up Studio or it has been more than 6 months since your last lash extension appointment at Rebecca McGriskin Make-Up Studio. 

A patch test is the easiest way to determine how your eyes will react with lash extensions. 

 

Do not book lash extensions unless you've booked a patch test at least 48 hours before your appointment or you've had a patch test or lash extensions in the Studio in the last 6 months.

LASH EXTENSION INFILL APPOINTMENTS
Lash extension infills should be carried out every 2-3 weeks. When booking lash extension infills please ensure that you have at least 40% - 50% of your lashes remaining. If it has been longer than 3-4 weeks since your last appointment please book a full appointment.

Please note Rebecca does not infill lash extensions that have been applied by another lash artist. This is so Rebecca can comply with her quality standards. Also, if you have lash extensions applied by another lash artist Rebecca will not remove them.

LASH EXTENSION AFTERCARE
Please follow the aftercare advice given by Rebecca after your appointment.

GIFT CARD

Gift Cards and eGift Cards are redeemable against make-up appointments, lessons, products and lash extension appointments, but not bridal, bridal party or hen party appointments. Gift Cards and eGift Cards are non-refundable and must be produced at the time of your appointment/purchase. Gift Cards and eGift Cards are valid for 6 months from the date of purchase and can not be extended. Gift Cards and eGift Cards can only be redeemed in the Studio.

DISCOUNT CARD

Redeemable against one make-up appointment, lash extension appointment or lesson only. Discount cards are not redeemable for cash and can not be used in conjunction with any other offer. Discount cards must be produced at the time of your appointment or lesson and can only be redeemed in the Studio.

 

LOYALTY CARD

Stamps can only be collected against make-up applications and lash extension appointments with a valid loyalty card. Once you've collected five stamps you'll receive 25% off your sixth make-up or lash extension appointment.

PRICES

Prices are subject to change without notice.

SKIN ALLERGY
If you suffer from a skin allergy please inform Rebecca when booking your appointment by contacting the Studio directly. You may bring your own make-up products to be used, however Rebecca only applies false eyelashes which have been bought from the Studio.

PLEASE NOTE
Do not book a make-up appointment or make-up lesson if you have any of the following:
You currently have an eye infection e.g conjunctivitis.
You currently have a lip infection e.g cold sore.
You currently have a skin infection affecting your face and/or neck.

Do not book a lash extension appointment if you currently have an eye infection e.g. conjunctivitis, or you've had a chemical process on your eyelashes such as lash lifting that has been carried out within the last 10 weeks. This treatment may not be suitable if you suffer from watery eyes as this can prevent lash extension adhesion and retention.

SHIPPING POLICY

Orders are processed within 24 hours, with the exception of those placed on weekends which will be processed on Tuesdays. Orders placed during a period when the Studio is closed will be processed on the next working day. All orders are posted 2nd class by Royal Mail and delivery is expected in 3-5 working days.

RETURN POLICY

If you are unhappy or change your mind about your purchase, you may exchange it within 7 days of buying. Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Rebecca McGriskin Make-Up Studio. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased. Postage charges will not be refunded or credited and you will need to post back at your own expense.

 

COMPLAINTS PROCEDURE

Rebecca McGriskin Make-Up Studio endeavours to treat all clients appropriately and fairly. If however, you are unhappy with a service you are entitled to submit a complaint. In the first instance if you have a grievance you must make our Studio manager aware of your complaint so they can deal with it appropriately. We encourage any client who is unhappy with a service provided to alert a member of staff while still in the Studio. Failure to do so may result in our inability to resolve your complaint.

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